SecretLab is actively committing fraud and charging me for two cancelled items - BEWARE

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2021.11.30 21:22 j-lust SecretLab is actively committing fraud and charging me for two cancelled items - BEWARE

Title says it all - I purchased a chair from them on Monday, and within minutes cancelled the order because it was the wrong size. Shortly thereafter I ordered a replacement.
Turns out that cancellations don't get tracked from their webform - I had to go to customer service chat and only THEN did they create a ticket.
After hours of customer service gauntlet nonsense I finally get told my ticket is "escalated". Then I get told it is escalated again, five minutes after by another rep. I had to go through three separate chats and create three separate tickets just to hear that they'll MAYBE reroute it, and if it shows up I have to pay for shipping back. I cancelled the second chair out of how I was treated.
Both items have NOT shipped. The previously given tracking # was cancelled, and the second chair never even got to that point.
HOWEVER, I used Affirm for financing on both - and according to Affirm SecretLab is moving forward with the charge - despite all of the records and chat transcripts I have boldly saying that I won't be charged.
I will NEVER do business with SecretLab again,** and I urge you not to as well**. I now have to settle almost $1000 for merchandise that I've never received via Affirm as SecretLab is still moving forward and charging me - despite the fact that they literally gave me proof neither item left the warehouse.
EDIT: I should also mention that the non-chat, customer service email I got was basically a big "well it should work out" instead of any concrete evidence or assurance that I would be issued a refund for two items that I will not be receiving.
I posted here for visibility, since social media seems to be the only way to get attention to poor customer service.
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Oops.. I just realized I am now the a**hole that leaves there FICS*MAS decorations up all year... I think the tree is dead....
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Howdy there partners, I just moved to Baltimore a little over a month ago and I do not know how to make friends as an adult. Like once you're out of school, you lose that ability completely. I moved for a brand new job so outside of talking with my coworkers, pretty much my only socialization is watching and interacting on Twitch streams. But I want to talk more with others and maybe play some video games.
Some of my interests are video games, I have an Xbox One and PC. My PC isn't really a gaming computer but it gets the job done, I regularly play Hearts of Iron 4, Crusader Kings 3, and some city builder games. On the Xbox, I really love the Assassin's Creed Franchise, and I haven't played for awhile but I want to play Battlefield 1 and Titanfall 2 so if you play those that would be cool. I like to walk around cities I live in, its nice to explore areas and getting a nice exercise from it. I really love the Marvel Cinematic Universe, I watch every movie that I can and I have Disney+ so I watch the shows too. Big history fan, I enjoy going to museums and national parks and have a good time.
I'm not great at describing what interests me but if you want to get to know me more and we can be friends, that would be cool.
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2021.11.30 21:22 EzriDax1 Trade Request

I'm trying to complete my home dex, does anyone have any of the following and willing to trade through sword;
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